{"id":84296,"date":"2023-07-24T09:05:00","date_gmt":"2023-07-24T09:05:00","guid":{"rendered":"https:\/\/arielle.com.au\/?p=84296"},"modified":"2024-01-25T06:55:12","modified_gmt":"2024-01-25T06:55:12","slug":"emotional-intelligence-in-the-workplace","status":"publish","type":"post","link":"https:\/\/arielle.com.au\/emotional-intelligence-in-the-workplace\/","title":{"rendered":"Why Is Emotional Intelligence Important In The Workplace?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 7<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>Increased emotional intelligence in the workplace gives your business an edge. Job satisfaction and team performance are downstream from emotional intelligence skills, which are, in turn, downstream from self-awareness and self-regulation. Today we&#8217;ll talk about all three.<\/p>\n\n\n\n<p>Your workplace is made up of human beings with complex feelings who depend on each other and <a href=\"https:\/\/arielle.com.au\/conflict-in-the-workplace\/\">resolve conflict daily<\/a>. A team with strong emotional intelligence:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Helps<\/strong> each team member feel valued.<\/li><li><strong>Promotes<\/strong> greater psychological safety.<\/li><li><strong>Instils<\/strong> a sense of belonging.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>Emotional intelligence and self-awareness don&#8217;t come naturally to everyone. But <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/abs\/pii\/S1053482218301840\" target=\"_blank\" rel=\"noreferrer noopener\">new research shows that it can be taught and learned<\/a>. &nbsp;<\/p>\n\n\n\n<p>In this guide, I&#8217;ll explore what happens when there&#8217;s a lack of workplace emotional intelligence and provide strategies for building a positive work environment.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/thank-you-messages\/\">100 Sincere Thank You Message Ideas<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is Emotional Intelligence?<\/strong><\/h2>\n\n\n\n<p>Emotional intelligence (EI), sometimes referred to as emotional quotient (EQ), refers to how well a person can perceive, express and influence the emotions of others and themselves.<\/p>\n\n\n\n<p>People with high emotional intelligence are self-aware and adaptable. They are more likely to:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>See<\/strong> how others\u2019 behaviours and feelings are linked.<\/li><li><strong>Show<\/strong> consideration and care.<\/li><li><strong>Skillfully<\/strong> control their own responses in stressful moments.<\/li><li><strong>Empathise<\/strong> and build deep relationships.<\/li><li><strong>Focus<\/strong> on driving outcomes than proving a point.<\/li><\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Did You Know?<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">The concept of emotional intelligence was first developed in 1990 by\u00a0<a href=\"https:\/\/scholars.unh.edu\/psych_facpub\/450\/\" target=\"_blank\" rel=\"noreferrer noopener\">Peter Salovey and John D Mayer<\/a>. It&#8217;s since become a common tool for evaluating people\u2019s potential as managers and leaders.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5 Pillars Of Emotional Intelligence In The Workplace.<\/strong><\/h2>\n\n\n\n<p>Psychologist&nbsp;Daniel Goleman&nbsp;is a leading proponent of emotional intelligence, its importance in career development and in building better workplaces.<\/p>\n\n\n\n<p>Goleman has been working to define emotional intelligence since 1995, while business leaders have been using his 5-pillar framework to improve the job performance of employees and curb office politics. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/06\/workplace-emotional-intelligence-1024x791.jpg\" alt=\"workplace emotional intelligence\" class=\"wp-image-88821\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/06\/workplace-emotional-intelligence-1024x791.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/06\/workplace-emotional-intelligence-300x232.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/06\/workplace-emotional-intelligence-768x593.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/06\/workplace-emotional-intelligence.jpg 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>His <a href=\"https:\/\/www.accipio.com\/eleadership\/personal-effectiveness\/golemans-5-elements-of-eq\/\" target=\"_blank\" rel=\"noreferrer noopener\">EI elements<\/a> cover:&nbsp;<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Self-awareness:<\/strong> Your ability to understand your own emotions and triggers.<\/li><li><strong>Self-regulation: <\/strong>Your ability to deal effectively with emotions and hold yourself accountable.<\/li><li><strong>Motivation:<\/strong> Whether you\u2019re driven by a \u2018why\u2019 leading to sustained motivation.<\/li><li><strong>Empathy: <\/strong>Your ability to read and interpret other people\u2019s emotions.<\/li><li><strong>Social skills:<\/strong> How well you communicate, build positive relationships and handle conflict.<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Is Emotional Intelligence Measured?<\/strong><\/h2>\n\n\n\n<p>Studies confirm that emotional intelligence and empathy&nbsp;<a href=\"https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01066\/full\" target=\"_blank\" rel=\"noreferrer noopener\">are closely linked.<\/a>&nbsp;<\/p>\n\n\n\n<p>It\u2019s not a simple metric to quantify, but credible ability-based tests have been developed, such as:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><a href=\"https:\/\/www.eiconsortium.org\/measures\/msceit.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Mayer<\/strong>&#8211;<strong>Salovey<\/strong>&#8211;<strong>Caruso<\/strong><\/a> Emotional Intelligence Test (MSCEIT).<\/li><li><a href=\"https:\/\/www.clsr.ca\/product\/multidimensional-emotional-intelligence-assessment-revised-meia-r\/\" rel=\"nofollow\"><strong>Multidimensional<\/strong><\/a> Emotional Intelligence Assessment (MEIA-R).<\/li><\/ul><\/div><\/div>\n\n\n\n<p>While an analysis of research in 2020 found there may be a <a href=\"https:\/\/www.psychnewsdaily.com\/iq-and-eq-gifted-people-also-have-a-bit-more-emotional-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">correlation between being gifted and being emotionally intelligent<\/a> \u2014 a high IQ does not automatically mean a person will have a high EQ. <\/p>\n\n\n\n<p>I\u2019m sure you\u2019ve met people who are clever but also tactless or and emotionally reactive.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/psychometric-testing\/\">Psychometric Testing For Managers &amp; Executives<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does Emotional Intelligence Impact Workplaces?<\/strong><\/h2>\n\n\n\n<p>Emotional intelligence predicts career success, with data confirming that employees who can understand and regulate their own emotions are also more engaged, motivated, and <a href=\"https:\/\/www.mdpi.com\/1660-4601\/15\/9\/1909\" target=\"_blank\" rel=\"noreferrer noopener\">experience greater levels of job satisfaction<\/a>. <\/p>\n\n\n\n<p>They are more likely to approach workplace conflict with compassion, solve problems using constructive criticism and value a positive work culture.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Examples of how emotional intelligence drives success:<\/strong><\/h3>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>A\u00a0<\/strong><a href=\"https:\/\/www.ihhp.com\/wp-content\/uploads\/2014\/05\/ROI-for-Emotional-Intelligence-an-IHHP-White-Paper.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>profound<\/strong> <strong>case<\/strong> <strong>study<\/strong> from Motorola<\/a>\u00a0found that employee productivity improved by 90% after the company implemented EI training.\u00a0\u00a0<\/li><li><strong>A 2023 study <\/strong>found <a href=\"https:\/\/theconversation.com\/emotional-intelligence-is-the-key-to-more-successful-entrepreneurs-206044\" target=\"_blank\" rel=\"noreferrer noopener\">EI improves entrepreneurial innovation<\/a> through higher levels of well-being, adaptability, self-control and sociability.<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Raise Emotional Intelligence Levels At Work.&nbsp;<\/strong><\/h2>\n\n\n\n<p>Employees who are emotionally tuned to their team and organisation\u2019s needs create a win-win environment.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Manage People How They Want To Be Managed.<\/strong><\/h3>\n\n\n\n<p>It\u2019s easy to become wrapped up in workplace stress and start relating to others in unproductive ways.<\/p>\n\n\n\n<p>People vary in their communication style and approach to conflict. Falling back on your defaults without considering how they make colleagues feel can reduce job satisfaction and stifle productivity.<\/p>\n\n\n\n<p>For example:&nbsp;<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\"><strong>Dominant Personalities<\/strong><\/th><th class=\"has-text-align-left\" data-align=\"left\"><strong>Supportive Personalities<\/strong><\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Tend to be direct&nbsp;and results-oriented, but can be too hasty and fail to provide enough detail.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Are more indirect and interested&nbsp;in working with a team but can be too politically correct and avoid difficult conversations.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Use your self-awareness to frame your messaging in a way that will make it more likely to be received and drive the outcomes you intend.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Low emotional intelligence makes working with\u00a0<a href=\"https:\/\/www.16personalities.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">different personality types<\/a> considerably more difficult. This applies whether you are a manager or not.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Demonstrate &amp; Reward E<\/strong>I.<\/h3>\n\n\n\n<p>Managers with high emotional intelligence also prompt their subordinates to be emotionally intelligent.<\/p>\n\n\n\n<p>Much behaviour theory is based on the idea that <a href=\"https:\/\/smallbusiness.chron.com\/behavior-modeling-workplace-10980.html\" target=\"_blank\" rel=\"noreferrer noopener\">you model the behaviour you expect to see<\/a>&nbsp;from those around you. <\/p>\n\n\n\n<p>After all, \u2018actions speak louder than words.\u2019&nbsp; We recommend that you:&nbsp;<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Work on your own EI skills first<\/strong> by examining your own emotions and taking time to practise techniques to lead with self-regulation and empathy.<\/li><li><strong>Identify each team member\u2019s EI competencies<\/strong> so you can lean into their strengths, work on their weaknesses, and deliver more tailored coaching.\u00a0This can be achieved through skills-based tests and observation.<\/li><li><strong>Design and deliver <\/strong><a href=\"https:\/\/arielle.com.au\/employee-recognition-programs\/\"><strong>reward and recognition<\/strong> programs<\/a> that encourage improved social skills, active listening and emotional awareness.<\/li><li><strong>Encourage feedback<\/strong> and implement mechanisms to show feedback has been heard and acted on. For instance, if you use one-on-one check-ins to give employees an avenue to voice honest concerns and emotions, be prepared to acknowledge these feelings and help people address the underlying issues.\u00a0<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Offer EI-Focused Development Opportunities.<\/strong><\/h3>\n\n\n\n<p>People can learn to be more self-aware given the chance. Dedicated time away from day-to-day tasks to address weaknesses appropriately can pay off long-term through a more cooperative and self-assured employee.&nbsp;<\/p>\n\n\n\n<p>Offer targeted training and development opportunities with EI in mind. This could include specific EI training or courses on:&nbsp;<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Being<\/strong> a better listener.<\/li><li><strong>Improving<\/strong> interpersonal communication skills.<\/li><li><strong>Resolving <\/strong>conflict effectively.<\/li><li><strong>Improving<\/strong> <a href=\"http:\/\/arielle.com.au\/executive-presence\/\" target=\"_blank\" rel=\"noreferrer noopener\">executive presence<\/a>.<\/li><li><strong>Managing<\/strong> emotional stress.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>&nbsp;Ensure you follow up with employees during performance conversations about how they\u2019re applying these skills.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Hire For High Levels Of Self Awareness &amp; EI.<\/strong><\/h3>\n\n\n\n<p>When adding headcount, ensure that your hiring process takes candidates\u2019 emotional intelligence into account.<\/p>\n\n\n\n<p>Regardless of skill and experience, it\u2019s destructive to bring in people that will disrupt your team\u2019s balance through poor self-regulation and social skills.<\/p>\n\n\n\n<p>Follow these dos and don\u2019ts of recruiting for emotional intelligence:<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Dos<\/th><th class=\"has-text-align-left\" data-align=\"left\">Don&#8217;ts<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Use skills-based measures of emotional intelligence as a screening tool.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Rely on personality tests and self-reported skills to measure social awareness and emotional intelligence (they are prone to bias).<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Assess emotional intelligence during the interview stage by using behavioural interviewing techniques that highlight a person\u2019s self-awareness and ability to handle emotional situations.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Follow an unstructured interview process that only focuses on technical competencies, or only asks hypothetical questions about what the candidate \u2018might do\u2019.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Speak to a person\u2019s referees and ask questions about their emotional intelligence strengths and weaknesses. Probe deeper for examples.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Avoid contacting references or failing to ask for examples of how the candidate treats people.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Interview questions that probe for high emotional intelligence:<\/strong><\/h3>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li>&#8220;<strong>Tell<\/strong> me about a time you thought your boss had made the wrong decision, which would have serious consequences for a client. How did you deal with it, and what happened?&#8221;<\/li><li>&#8220;<strong>Think<\/strong> of an occasion where your work was criticised for not meeting the required standard. How did you react, and what was the result?&#8221;<\/li><li>&#8220;<strong>What<\/strong> have you done in the past when you\u2019ve faced an obstacle you can\u2019t overcome on your own? What did you learn from the experience?&#8221;<\/li><li>&#8220;<strong>Describe<\/strong> how you\u2019ve built rapport with a colleague or client to achieve a good outcome?&#8221;<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Raise Your Emotional Intelligence To Be A Better Leader.<\/strong><\/h2>\n\n\n\n<p>Emotional intelligence matters more in leadership roles because you need to self-regulate and capably manage the emotions of your team to drive strong performance.&nbsp;<\/p>\n\n\n\n<p>There are steps you can take right now. Here are three ways you can easily begin cultivating higher emotional intelligence.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Ask For Feedback And Listen.<\/strong><\/h3>\n\n\n\n<p>Paying attention to your own emotions is one facet of self-awareness, but we don\u2019t always see ourselves accurately. Get some perspective by:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Asking trusted peers<\/strong> or mentors to provide honest feedback on where your negative emotions sometimes get the better of you.<\/li><li><strong>Asking your subordinates<\/strong> about how you could improve the way you set goals, respond to issues and recognise accomplishments.<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:61px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Stay Calm, Open And Accountable.<\/strong><\/h3>\n\n\n\n<p>Regulating negative and positive emotions is part of becoming more emotionally intelligent in the workplace.&nbsp;<\/p>\n\n\n\n<p>That doesn\u2019t mean pushing down emotions \u2014 it means dealing with them effectively, so you don\u2019t affect others, lose focus or make poor knee-jerk decisions.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>\u00a0It\u2019s also a critical component of being mature enough to hold yourself accountable and act ethically.<\/span><\/div><\/div>\n\n\n\n<p>Take the time to examine your initial response and put yourself in another person\u2019s shoes. This will help you respond in line with your values, and in an emotionally intelligent way &#8211; even when the stress is high.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Some psychologists argue the inability to self-regulate, which often results in numbing or aggressive behaviours, is one of the greatest dangers of our current world.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>Instead of avoiding conflict, &#8220;flying off the handle&#8221;, or laying blame in moments of threat, you can:&nbsp;<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Take<\/strong>\u00a0<strong>1-3 deep breaths<\/strong> and feel\u00a0your feet on the floor.<\/li><li><strong>Acknowledge<\/strong>\u00a0<strong>how you are feeling<\/strong> with 2-3 words and allow\u00a0that feeling to exist.<\/li><li><strong>Hold<\/strong>\u00a0<strong>compassion for yourself<\/strong> and seek to understand where that feeling is coming from.<\/li><li><strong>Ask yourself<\/strong>, what can your feelings teach you?\u00a0<\/li><li><strong>Genuinely feel<\/strong>\u00a0for other people\u2019s circumstances and be curious about their behaviour.<\/li><li><strong>Embrace a positive attitude<\/strong>, consider what you can do to improve the situation?<\/li><li><strong>Take ownership and favour action<\/strong> in your approach to difficult decisions or conversations.\u00a0<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Exercise Your Social Skills.<\/strong><\/h3>\n\n\n\n<p>Emotionally intelligent individuals tend to be <em>people<\/em> people. They like being in the company of others, and have prioritised sharpening their social skills.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Superior social skills make you stand out. <\/span><\/div><\/div>\n\n\n\n<p>Everyone likes being around individuals who are respectful and gracious, confident and magnetic, warm and authentic.<\/p>\n\n\n\n<p>The best way to strengthen these attributes is to put your social skills to work:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Seek out conversations<\/strong> and aim to make meaningful connections. Aim to uncover people&#8217;s intrinsic motivations. What makes them tick?<\/li><li><strong>Strive to communicate<\/strong> for its own sake, and pay close attention to how it\u2019s received.<\/li><li><strong>Share feedback openly<\/strong> and generously (e.g., voicing genuine praise for others).<\/li><li><strong>Don\u2019t shy away from uncomfortable<\/strong> or contentious exchanges, speak up respectfully.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>When you become more self-aware and sensitive to others\u2019 feelings, you\u2019ll see that each person has an intrinsic motivation that shapes their behaviour. <\/p>\n\n\n\n<p>This can be fascinating to observe, and helps you develop deep and healthy relationships in and outside the workplace.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Expert Tip.<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Practise\u00a0<a href=\"https:\/\/www.verywellmind.com\/what-is-active-listening-3024343\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a>\u00a0(which involves showing attention, asking questions, and providing feedback) in and outside of the workplace to strengthen your relationships.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Emotionally Intelligent Bosses Respond To Stress.<\/strong><\/h2>\n\n\n\n<p>Here\u2019s a simple template for using self-management and exemplary social skills to initiate a difficult conversation:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Define<\/strong> the specific situation that is creating conflict.<\/li><li><strong>Explain<\/strong> how the other person\u2019s behaviour makes you feel and why.<\/li><li><strong>Propose<\/strong> a solution or resolution and confirm they\u2019re onboard.<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Example 1: An employee is regularly unprepared for meetings:<\/strong><\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li>\u201c<strong>When<\/strong> you don\u2019t show up ready to contribute to our meeting\u2026\u201d<\/li><li>\u201c<strong>I feel<\/strong> frustrated because we can\u2019t progress the project\u2026\u201d<\/li><li>\u201c<strong>Can I ask <\/strong>you to reschedule meetings if you don\u2019t have updates to share? Does that work for you?\u201d<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Example 2: An employee goes over your head to complain:<\/strong><\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li>\u201c<strong>When<\/strong> you emailed the CEO about the problem you\u2019re having\u2026\u201d<\/li><li>\u201c<strong>I felt<\/strong> disrespected and disappointed, because it\u2019s my responsibility to handle that and I\u2019m always open to hearing from you\u2026\u201d<\/li><li>\u201c<strong>Can<\/strong> <strong>we<\/strong> <strong>agree<\/strong> you\u2019ll reach out to me first in future? Is that OK?\u201d<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Boost Satisfaction In The Workplace With Emotional Intelligence.<\/strong><\/h2>\n\n\n\n<p>Cultivating strong emotional intelligence skills is critical for workplace success.<\/p>\n\n\n\n<p>Emotionally intelligent people can bring their whole selves to work, safely express themselves, take and receive constructive criticism, regulate their own emotions and derive a strong sense of job satisfaction at the end of each workday.&nbsp;<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Workplaces are for humans \u2014 and humans are emotional and social creatures.<\/span><\/div><\/div>\n\n\n\n<p>Enhance emotional intelligence by practising daily in small ways. Start by becoming more curious about why people behave in specific ways, getting to know your emotional triggers and practising patience.<\/p>\n\n\n\n<p>After a period of undoing and relearning (which can be uncomfortable), you\u2019ll experience more worthwhile interactions in your personal life, create a stronger team, and build a successful organisation with emotional intelligence at its core.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Jody<\/p>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 7<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Increased emotional intelligence in the workplace gives your business an edge. Job satisfaction and team performance are downstream from emotional<\/p>\n","protected":false},"author":14,"featured_media":88829,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[8,27],"tags":[],"class_list":["post-84296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-leadership-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why Is Emotional Intelligence Important In The Workplace?<\/title>\n<meta name=\"description\" content=\"Learn about the impact of emotional intelligence on teamwork, leadership, and productivity - and discover practical tips for cultivating EQ.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arielle.com.au\/emotional-intelligence-in-the-workplace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Is Emotional Intelligence Important In The Workplace?\" \/>\n<meta property=\"og:description\" content=\"Learn about the impact of emotional intelligence on teamwork, leadership, and productivity - 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During my 20+ year career, I've reported for Australian business publications and bodies, including Forbes, The Chainsaw and NSW Business Chamber.","sameAs":["https:\/\/www.linkedin.com\/in\/contentquill\/"],"url":"https:\/\/arielle.com.au\/author\/jody\/"}]}},"modified_by":"Steven McConnell","uagb_featured_image_src":{"full":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace.jpg",1490,839,false],"thumbnail":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace-150x150.jpg",150,150,true],"medium":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace-300x169.jpg",300,169,true],"medium_large":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace-768x432.jpg",768,432,true],"large":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace-1024x577.jpg",1024,577,true],"1536x1536":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace.jpg",1490,839,false],"2048x2048":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace.jpg",1490,839,false],"alm-thumbnail":["https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/the-importance-of-emotional-intelligence-in-the-workplace-150x150.jpg",150,150,true]},"uagb_author_info":{"display_name":"Jody McDonald","author_link":"https:\/\/arielle.com.au\/author\/jody\/"},"uagb_comment_info":3,"uagb_excerpt":"Reading Time: 7 minutesIncreased emotional intelligence in the workplace gives your business an edge. Job satisfaction and team performance are downstream from emotional","_links":{"self":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/84296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/comments?post=84296"}],"version-history":[{"count":71,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/84296\/revisions"}],"predecessor-version":[{"id":99628,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/84296\/revisions\/99628"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/media\/88829"}],"wp:attachment":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/media?parent=84296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/categories?post=84296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/tags?post=84296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}