{"id":99511,"date":"2024-01-24T05:40:00","date_gmt":"2024-01-24T05:40:00","guid":{"rendered":"https:\/\/arielle.com.au\/?p=99511"},"modified":"2025-01-13T05:05:53","modified_gmt":"2025-01-13T05:05:53","slug":"conflict-in-the-workplace","status":"publish","type":"post","link":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/","title":{"rendered":"Ultimate Guide To Dealing With Conflict In The Workplace"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 12<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>Have you ever heard yourself saying, &#8220;I don&#8217;t get paid enough to deal with this&#8221;? This frustration arises when a colleague repeatedly rubs you the wrong way. If workplace conflict keeps you up at night or you dread returning to work, you need to improve your conflict resolution skills.<\/p>\n\n\n\n<p>However, not all conflict is negative. Organisational change and conflict are two sides of the same coin.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span><a href=\"https:\/\/blog.gitnux.com\/workplace-conflict-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Seventy-six percent<\/a> of workers report conflict leading to improvements, and 9% say it has led to the birth of a major innovation.<\/span><\/div><\/div>\n\n\n\n<p>The key to success is learning to identify the root causes of conflict and managing it appropriately. Let me show you how.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Unresolved conflict doesn&#8217;t disappear. It festers and manifests in resentment, withdrawal or passive-aggressive behaviours. You must learn to embrace conflict &#8211; especially if you aspire to senior leadership ranks.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Three Types Of Conflict &amp; Their Layers.<\/strong><\/h2>\n\n\n\n<p>Let&#8217;s start by shedding the unrealistic belief that you can avoid workplace conflict altogether. <\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Conflict is ubiquitous \u2013 you&#8217;ll encounter it in every team of every organisation.<\/span><\/div><\/div>\n\n\n\n<p>American psychologist <a href=\"https:\/\/ohiostate.pressbooks.pub\/pubhhmp6615\/chapter\/leadership-guide-to-conflict-and-conflict-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Daniel Katz argues<\/a> that conflict broadly arises in three forms:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Economic conflict. <\/strong>Occurs when peers compete to attain scarce resources (e.g., two employees competing for a management vacancy).<\/li><li><strong>Value conflict. <\/strong>An incompatibility in the way of life, such as ideologies, morals, and values (e.g., workplace dispute over the company&#8217;s marketing strategy).<\/li><li><strong>Power conflict.<\/strong> When a party tries to maximise its influence in a relationship or social setting (e.g., a manager exercises undue influence to settle a personal vendetta).<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/workplace-conflict-australia-costs-1024x463.jpg\" alt=\"\" class=\"wp-image-99533\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/workplace-conflict-australia-costs-1024x463.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/workplace-conflict-australia-costs-300x136.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/workplace-conflict-australia-costs-768x347.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/workplace-conflict-australia-costs.jpg 1148w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The layers of conflict.<\/strong><\/h3>\n\n\n\n<p>Beneath these three types of conflict, you&#8217;ll find nuanced layers that are influenced by the dynamic of the parties involved. Conflict can be:<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>Interpersonal conflict<\/strong><\/td><td>When two people have beef with one another.<\/td><\/tr><tr><td><strong>Intrapersonal conflict<\/strong><\/td><td>A psychological conflict that takes place within a person&#8217;s mind; ever lie awake at night or stand in the shower thinking about all the things you really wanted to say to that other person?<\/td><\/tr><tr><td><strong>Intergroup conflict<\/strong><\/td><td>When two or more different groups clash in their approach or opinions.<\/td><\/tr><tr><td><strong>Intragroup conflict<\/strong><\/td><td>This happens between two individuals within the same tribe.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Each type and each layer of conflict warrants a different approach.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/best-password-managers-australia\/\">9 Best Password Managers In Australia<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The North Star Of Workplace Conflict Management.<\/strong><\/h2>\n\n\n\n<p>You&#8217;re only human and can&#8217;t switch your inner emotions on and off on a whim \u2013 but you can control your outer behaviour and be respectful.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.deloitte.com\/au\/en\/services\/consulting\/services\/conflict-management-in-innovation-processes.html\" target=\"_blank\" rel=\"noreferrer noopener\">Dr Schulze and his team<\/a> collected data from 152 researchers who work in reputable German institutions. They came up with a quiz and proscribed the respondents with a label:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Dominating\u00a0<\/strong>\u2013 high respect for self, low respect for others.<\/li><li><strong>Problem-solving<\/strong>\u00a0\u2013 high respect for self, high respect for others.<\/li><li><strong>Compromise\u00a0<\/strong>\u2013 medium respect for self, medium respect for others.<\/li><li><strong>Obliging\u00a0<\/strong>\u2013 low respect for self, high respect for others.<\/li><li><strong>Avoidance\u00a0<\/strong>\u2013 low respect for self, low respect for others.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>Those in the &#8220;Problem-solving&#8221; category have higher self-respect and respect for others. Use this as the North Star to guide you to being more respectful.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>In short: absence of respect = presence of conflict.<\/span><\/div><\/div>\n\n\n\n<p>So, how can we be more respectful to others as well as ourselves when we address conflict?<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/resolving-conflict-in-the-workplace-1024x463.jpg\" alt=\"\" class=\"wp-image-99535\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/resolving-conflict-in-the-workplace-1024x463.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/resolving-conflict-in-the-workplace-300x136.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/resolving-conflict-in-the-workplace-768x347.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/resolving-conflict-in-the-workplace.jpg 1148w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How To Manage Conflict.<\/strong><\/h2>\n\n\n\n<p>I won&#8217;t spoon-feed you here with a list of self-evident examples and namby-pamby conflict resolution steps (Step 1: Make eye contact; Step 2: Find common ground; Step 3: Practise active listening&#8230;).<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Your style is unique to you \u2013 whether you&#8217;re <a href=\"https:\/\/study.com\/academy\/lesson\/management-styles-leadership-four-basic.html#:~:text=The%20four%20leadership%20styles%20managers,effective%20depending%20on%20particular%20situations.\" target=\"_blank\" rel=\"noreferrer noopener\">authoritarian, paternalistic, democratic, or laissez-faire<\/a>. <\/span><\/div><\/div>\n\n\n\n<p>If your style is Kim Jong Un, acting like Jacinda Ardern will come across as downright weird when trying to resolve conflict.<\/p>\n\n\n\n<p>(Just to be clear, I&#8217;m an advocate of neither.)<\/p>\n\n\n\n<p>Carry these philosophies with you into your intellectual battles to ensure you remain respectful.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"790\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict-1024x790.jpg\" alt=\"\" class=\"wp-image-99554\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict-1024x790.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict-300x232.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict-768x593.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict-1536x1186.jpg 1536w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/causes-of-workplace-conflict.jpg 1640w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. You must be dispassionate.<\/strong><\/h3>\n\n\n\n<p>If you&#8217;ve ever had the pleasure of sitting in a courtroom for jury service or in a public gallery, you might have heard the judge instruct the jury by saying, &#8220;Your duty is to be dispassionate&#8221;.<\/p>\n\n\n\n<p>What do judges mean by that, to be dispassionate?<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>It means judging a situation based on facts, not opinions. <\/span><\/div><\/div>\n\n\n\n<p>It&#8217;s synonymous with critical thinking and scientific methodology.<\/p>\n\n\n\n<p>I was slightly mortified when one fellow juror insisted that the defendant ought to be let off the hook on the grounds that &#8220;He was only a young lad,&#8221; perhaps because, as she said herself, he reminded her of her troubled grandson.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/how-to-resolve-workplace-conflict-1024x463.jpg\" alt=\"\" class=\"wp-image-99550\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/how-to-resolve-workplace-conflict-1024x463.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/how-to-resolve-workplace-conflict-300x136.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/how-to-resolve-workplace-conflict-768x347.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/how-to-resolve-workplace-conflict.jpg 1148w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This defendant had smashed another bloke&#8217;s head in with a baseball bat, by the way.<\/p>\n\n\n\n<p>True story (though I wish it wasn&#8217;t).<\/p>\n\n\n\n<p>Although she meant well, her compassion clouded her judgement.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">You might despise someone&#8217;s political viewpoints, hairstyle, or screechy voice \u2013 or favour them because they remind you of your grandson \u2013 but such things should never influence your ability to arrive at a rational conclusion.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Nobody is the villain in their own story.<\/strong><\/h3>\n\n\n\n<p>I believe most people have legitimate reasons for why they behave the way they do. <\/p>\n\n\n\n<p><a href=\"https:\/\/hbr.org\/2018\/11\/9-out-of-10-people-are-willing-to-earn-less-money-to-do-more-meaningful-work\" target=\"_blank\" rel=\"noreferrer noopener\">Nine out of 10 workers<\/a> would sacrifice some of their earnings to do more meaningful work.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>That tells you that people generally want to cooperate and do a good job.<\/span><\/div><\/div>\n\n\n\n<p>So, imagine giving someone a verbal warning for their poor punctuality only to find they&#8217;re late because they&#8217;ve been supporting with school drop-offs for their niece because their parents have been involved in a critical accident.<\/p>\n\n\n\n<p>Some things are way more important than your existing problem.<\/p>\n\n\n\n<p>How should you go about resolving conflict, then?<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/most-common-types-of-workplace-conflict-1024x791.jpg\" alt=\"\" class=\"wp-image-99546\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/most-common-types-of-workplace-conflict-1024x791.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/most-common-types-of-workplace-conflict-300x232.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/most-common-types-of-workplace-conflict-768x593.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/most-common-types-of-workplace-conflict.jpg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Here&#8217;s a really simple technique I use when addressing difficult conversations: the <a href=\"https:\/\/www.strategy-business.com\/blog\/Conflict-Is-a-Matter-of-the-Heart\" target=\"_blank\" rel=\"noreferrer noopener\">Five Whys principle<\/a>. Ask &#8220;<em>why?&#8221;<\/em> to every successive answer five times.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>Why is his behaviour inappropriate?<\/strong><\/td><td>Because it&#8217;s unfair to the rest of the team, and it&#8217;s affecting staff morale and productivity.<\/td><\/tr><tr><td><strong>Why is he unable to get to work on time?<\/strong><\/td><td>He said that he was stuck in traffic, but he&#8217;s never had any issues getting to work on time for the last nine years.<\/td><\/tr><tr><td><strong>Why is he getting to work late?<\/strong><\/td><td>Maybe he has some personal issues that mean he is no longer able to commute at the same time.<\/td><\/tr><tr><td><strong>Why hasn&#8217;t he spoken about his lack of punctuality?<\/strong><\/td><td>He could be too emotional or too embarrassed about what&#8217;s causing him to be late.<\/td><\/tr><tr><td><strong>Why would he feel like that?<\/strong><\/td><td>Maybe something serious has happened that he doesn&#8217;t want to talk about.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>This process leads you to a better understanding and helps you avoid unnecessary conflict.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How to manage the expectations of your team.<\/strong><\/h4>\n\n\n\n<p>Other colleagues will be looking in from the outside. They might be expecting you to punish the employee, without knowing the full details.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>You may feel like you have your hands tied.<\/span><\/div><\/div>\n\n\n\n<p>But if you don&#8217;t communicate with the wider team, they may see this as an opportunity to flout the rules themselves and say, &#8220;If Robbie can get away with it, why should we bother turning up to work on time?&#8221;<\/p>\n\n\n\n<p>Here&#8217;s how to nip that in the bud:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Gather<\/strong> the team together for a quick debrief.<\/li><li><strong>Explain<\/strong> to them that you are dealing with the situation privately.<\/li><li><strong>Don&#8217;t<\/strong> share any sensitive information about the colleague&#8217;s personal issues.<\/li><li><strong>Ask<\/strong> them to refrain from probing the colleague with personal questions.<\/li><li><strong>Invite<\/strong> the team to join you in supporting your colleague without over-egging it.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>It&#8217;s a good idea to follow up with your team if anything changes or any new information comes to light.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/how-to-improve-team-performance\/\">How To Maximise Your Team&#8217;s Performance<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Let them save face.<\/strong><\/h3>\n\n\n\n<p>If you&#8217;re winning an argument, don&#8217;t go for the jugular.<\/p>\n\n\n\n<p>In <em>How To Win Friends &amp; Influence People,<\/em> the classic published in 1936, one of the most profound tenets of Carnegie&#8217;s teachings is:<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>&#8220;Let the other person save face.&#8221;<\/span><\/div><\/div>\n\n\n\n<p>Too often, we ride roughshod over other people&#8217;s feelings just to get our own way. We find fault, criticise, and issue threats without considering the pain we inflict on the other person.<\/p>\n\n\n\n<p>If you want to become public enemy #1 in your workplace, go fight every single trivial battle and show no mercy.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Expert Tip.<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Accruing a list of enemies will hurt your own standing in the social hierarchy.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>How do you hope to secure a promotion if the hiring manager is drinking buddies with the colleague whom you publicly chastised for turning up late?<\/p>\n\n\n\n<p>Small world.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/employee-reference-letter\/\">How To Write An Employee Reference Letter<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When Conflict Is Good.<\/strong><\/h2>\n\n\n\n<p>If you&#8217;re in a leadership role or want to be an effective leader one day, this one&#8217;s for you.<\/p>\n\n\n\n<p>Until now, we&#8217;ve painted conflict in a bit of a depressing light. Not all conflict needs to be swept under the rug. Symptoms of a lack of conflict include:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Employees<\/strong> who aren&#8217;t passionate enough about the business to make a stand.<\/li><li><strong>Stakeholders<\/strong> who are too afraid to talk over fear of repercussions. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>A disagreement doesn&#8217;t always need to be destructive. That energy can be channelled into challenging the status quo and exploring a new perspective.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/thank-you-messages\/\">100 Thank You Message Ideas For Your Colleagues<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Conflict is the playground of the maverick.<\/strong><\/h3>\n\n\n\n<p>During conflict, we raise questions about new ideas and achieve breakthroughs in thinking.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Back in 1997, Apple almost filed for bankruptcy before Steve Jobs joined the company again (after being fired in 1985 by the board, team members who he himself appointed).<\/span><\/div><\/div>\n\n\n\n<p>After plummeting sales, Jobs injected some life into the company with a rebrand and the launch of the new iMac.<\/p>\n\n\n\n<p>You know the rest. Most of you are using one of his devices to read this right now.<\/p>\n\n\n\n<p>Dan Helfrich, CEO of Deloitte Consulting LLP, says it best:<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>&#8220;The creation of a productive work environment where people willingly share contrary ideas&#8230; if you can create that environment, you have magic results.\u201d<\/span><\/div><\/div>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/employee-termination-letter\/\">How To Write An Employee Termination Letter<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The difference between tension and friction.<\/strong><\/h3>\n\n\n\n<p>Social environments are dynamic: tension is healthy conflict, friction is unhealthy conflict. When you&#8217;re experiencing tension, colleagues are moving towards the same goal but often have different means of getting there. <\/p>\n\n\n\n<p>It feels:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Uncomfortable<\/strong> yet productive.<\/li><li><strong>Like<\/strong> you\u2019re being stretched and challenged. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>Friction is when colleagues are unmotivated to move towards the same goal, and it feels as though:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Nobody<\/strong> values each other&#8217;s opinions.<\/li><li><strong>Like<\/strong> people are antagonising one another.<\/li><\/ul><\/div><\/div>\n\n\n\n<p>Knowing the difference between tension and friction will save you a lot of trouble. If there is conflict in the workplace, and no one is listening, changing, or evolving, results will stagnate.<\/p>\n\n\n\n<p>So will your career.<\/p>\n\n\n\n<p>You must cultivate tension if you want your team to thrive.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-resolution-training-1024x791.jpg\" alt=\"\" class=\"wp-image-99551\" srcset=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-resolution-training-1024x791.jpg 1024w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-resolution-training-300x232.jpg 300w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-resolution-training-768x593.jpg 768w, https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-resolution-training.jpg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How To Pick Your Battles.<\/strong><\/h2>\n\n\n\n<p>You can&#8217;t just go into battle with everyone over every trivial frustration.<\/p>\n\n\n\n<p>Sun Tzu quote (the ancient Chinese general and military strategist) says, &#8220;He will win who knows when to fight and when not to fight.&#8221;<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Before engaging, you should consider the risk versus reward. <\/span><\/div><\/div>\n\n\n\n<p>And there&#8217;s one question you should ask yourself that will help you determine the trade-off.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The all-important question.<\/strong><\/h3>\n\n\n\n<p>Before you engage in workplace conflict, ask yourself, &#8220;What&#8217;s in it for me?&#8221; Asking that helps you frame what you have to gain and lose. Quite often, we have more to lose than gain.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Seventeenth-century author Jonathan Swift says, &#8220;One enemy can do more hurt than ten friends can do good.&#8221;<\/span><\/div><\/div>\n\n\n\n<p>Some people set out to make a tonne of friends, but a more strategic angle would be to focus on making the fewest enemies.<\/p>\n\n\n\n<p>That doesn&#8217;t mean you have to pussyfoot around others, though.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>You already have the emotional intelligence required.<\/strong><\/h3>\n\n\n\n<p>You&#8217;re already in the habit of picking your battles. <\/p>\n\n\n\n<p>When the McDonald&#8217;s cashier forgot to give you ketchup with your order, but you only realised after you&#8217;d left the drive-thru, do you drive back and yell at them or get on with your day?<\/p>\n\n\n\n<p>Trivial, right?<\/p>\n\n\n\n<p>Some would drive back and go berserk, others would let it slide.<\/p>\n\n\n\n<p>We all have different tolerance levels. What are yours? Is it possible that someone is being annoying, or is it possible that you&#8217;re way too emotionally invested?<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Have you ever seen Elon Musk lose his shit in public or during an interview? <\/span><\/div><\/div>\n\n\n\n<p>Well, yes, once or twice.<\/p>\n\n\n\n<p>But Jeff Bezos? Mark Zuckerberg? Warren Buffett?<\/p>\n\n\n\n<p>Never.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">These are some of the world&#8217;s richest men. They didn&#8217;t get to where they are by lashing out at every turn, despite being constantly provoked. They&#8217;re consummate practitioners of <a href=\"https:\/\/arielle.com.au\/emotional-intelligence-in-the-workplace\/\">emotional restraint<\/a>. Emulate them.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The consequences of resolving conflict and ignoring it.<\/strong><\/h3>\n\n\n\n<p>If you&#8217;re prepared to defend your viewpoint and assert yourself, you need to know the potential consequences.<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Beating<\/strong> someone in an argument is humiliating for them.<\/li><li><strong>Conflict<\/strong> is emotionally draining and impacts your well-being.<\/li><li><strong>Further<\/strong> tension can arise and decrease the morale of the team. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>But what are the consequences of <em>not<\/em> engaging?<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Turning a blind eye <\/strong>makes you look like a pushover.<\/li><li><strong>If you sit there and do nothing,<\/strong> the problem could well escalate. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>Either way, we don&#8217;t have a crystal ball.<\/p>\n\n\n\n<p>Humans are so unpredictable. The only behaviour you can control is your own. Is the likelihood of making an enemy high? If so, what kind of problems might such a person cause you if you do engage?<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How To Hold People To Account Respectfully.<\/strong><\/h2>\n\n\n\n<p>Patrick Lencioni, the author of the bestseller <em>The Five Dysfunctions of a Team<\/em>, developed <a href=\"https:\/\/strategyandexecution.com.au\/high-functioning-team\/\" target=\"_blank\" rel=\"noreferrer noopener\">a framework<\/a> that shows the main obstacles preventing teams from reaching success.<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Absence<\/strong> of trust.<\/li><li><strong>Fear<\/strong> of conflict.<\/li><li><strong>Lack<\/strong> of commitment.<\/li><li><strong>Avoidance<\/strong> of accountability.<\/li><li><strong>Inattention<\/strong> to results. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>All have their roots in conflict. But I want to hone in specifically on the concept of accountability \u2013 <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.vistage.com\/research-center\/business-leadership\/lack-accountability-enemy-within\/\">the enemy within<\/a> our respective businesses.<\/p>\n\n\n\n<p>When people start slacking, you need to learn how to frame your feedback so as not to trigger them (and others). Here&#8217;s how to hold people accountable.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Make the first move and address the elephant in the room.<\/strong><\/h3>\n\n\n\n<p>If you hesitate or engage in small talk, waiting for the right opening in the conversation, you&#8217;re just wasting time, our most precious commodity.<\/p>\n\n\n\n<p>When sitting down with a colleague to resolve conflicts, the chances are that you&#8217;re both wondering who is going to make the first move.<\/p>\n\n\n\n<p>Make the first move and:<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Be specific <\/strong>about the issue.<\/li><li><strong>Clarify<\/strong> expectations.<\/li><li><strong>Provide<\/strong> constructive feedback. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>Always hear them out and give them a chance to share their perspective and insights when you&#8217;ve had your say.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Focus on behaviour, not personality.<\/strong><\/h3>\n\n\n\n<p>There is a subtle art to giving feedback, and it involves choosing our words carefully. If we focus on the behaviour rather than the person, our feedback will be received in more positively.<\/p>\n\n\n\n<p>For instance, which sounds better?<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li>&#8220;<strong>You&#8217;re just too slow<\/strong>, and we need it done faster&#8221; (personal).<\/li><li>&#8220;<strong>You&#8217;ve been a little slower<\/strong> than usual&#8221; (behaviour). <\/li><\/ul><\/div><\/div>\n\n\n\n<p>The former statement implies that the person is fundamentally flawed and unchangeable, whereas the latter implies that the flaw is a temporary issue that can be remedied.<\/p>\n\n\n\n<p><strong>(Related: <a href=\"https:\/\/arielle.com.au\/types-of-feedback\/\">Four Types Of Feedback Every Manager Must Know<\/a>).<\/strong><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Minimise collateral damage.<\/strong><\/h3>\n\n\n\n<p>Even in war, there are international rules and regulations on the use of certain weaponry and explosives.<\/p>\n\n\n\n<p>Isn&#8217;t it crazy that the term &#8220;war crimes&#8221; is a thing? The rules are there to minimise and prevent collateral damage.<\/p>\n\n\n\n<p>That&#8217;s what you need to do in the workplace. <\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>You can&#8217;t go in all guns blazing, slinging mud at an entire team or department. <\/span><\/div><\/div>\n\n\n\n<p>If you have to challenge a person, isolate the issue with the person responsible for the issue.<\/p>\n\n\n\n<p>Which is going to come across better?<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>Conversation with the team:<\/strong> I&#8217;m getting really sick of seasonal sales lagging behind our target \u2013 we&#8217;re all going to have to work harder to bridge the gap.<\/li><li><strong>Private conversation with the individual responsible:<\/strong> Our sales are behind target because the seasonal promotion didn&#8217;t go live on our website. Do you have any idea what caused this? <\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Like It Or Not, You&#8217;re A Product Of Social Darwinian.<\/strong><\/h2>\n\n\n\n<p>Let&#8217;s zoom out for a minute and look at human behaviour. In fact, scratch that; let&#8217;s look at animal behaviour.<\/p>\n\n\n\n<p>Chimpanzees, our closest relatives in the animal kingdom, have a social hierarchy not dissimilar to ours.<\/p>\n\n\n\n<p>After all, humans share about 99% of our DNA with chimpanzees.<\/p>\n\n\n\n<p>Whether you like it or not, you&#8217;re living in a dynamic social hierarchy. <\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>Some (but not all) of those around us are vying for power.<\/span><\/div><\/div>\n\n\n\n<p>Okay, so we&#8217;re not as violent as our hairy cousins and don&#8217;t tear each other limb from limb during a dispute (even though you might sometimes have intrusive thoughts about a certain passive-aggressive &#8220;Karen&#8221;).<\/p>\n\n\n\n<p>Adult chimpanzees acquire their dominance using aggression and coalitionary behaviour. Is that any different to how we humans operate?<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>We assert ourselves<\/strong> to get what we want (aggression).<\/li><li><strong>We align ourselves<\/strong> with a tribe for security and personal gain (coalitions).<\/li><\/ul><\/div><\/div>\n\n\n\n<p>Most of us are competing, climbing, and pursuing status, and conflict is the main ingredient of natural selection.<\/p>\n\n\n\n<div class=\"wp-block-create-block-tip-block tip-wrapper\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"card-wrapper\"><div class=\"card-title\"><div class=\"icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7.5 14.33a5 5 0 1 1 5 0v4.17h-5v-4.17Zm4.25-1.3-.75.44V17H9v-3.53l-.75-.44a3.5 3.5 0 1 1 3.5 0Z\" fill=\"#656E83\"><\/path><path d=\"M9.25 1v2h1.5V1h-1.5ZM5.53 4.47l-1.5-1.5-1.06 1.06 1.5 1.5 1.06-1.06ZM15.53 5.53l1.5-1.5-1.06-1.06-1.5 1.5 1.06 1.06ZM1 10.75h2v-1.5H1v1.5ZM17 10.75h2v-1.5h-2v1.5Z\" fill=\"#656E83\"><\/path><\/svg><\/div><h3 placeholder=\"Tip Title Goes Here\">Important!<\/h3><\/div><div class=\"card-content\"><p placeholder=\"Tip Content Goes Here\">Without conflict, there would be no struggle \u2013 no winners and losers in nature or the workplace.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Power hierarchies vs. competence hierarchies.<\/strong><\/h3>\n\n\n\n<p>I&#8217;m willing to bet that at some point in your career, you&#8217;ve looked at one leader and thought, &#8220;How the hell did they get into that position?&#8221; You only have to look at international politics for recent examples of overachievers.<\/p>\n\n\n\n<div class=\"indent-wrapper\"><div class=\"indented-text\"><span>But are they really overachievers?<\/span><\/div><\/div>\n\n\n\n<p>You don&#8217;t have to be a chest-thumping alpha male to succeed in the 21st century. We&#8217;re in the Information Age, not the Stone Age.<\/p>\n\n\n\n<p>Power is an ambiguous term. <\/p>\n\n\n\n<p><a href=\"https:\/\/jonasressem.medium.com\/how-to-climb-dr-petersons-competence-hierarchies-based-on-your-individual-needs-21158d442b6c\" target=\"_blank\" rel=\"noreferrer noopener\">Jordan Peterson<\/a>, the modern-day philosopher and psychologist, suggests that instead of referring to them as power (or dominance) hierarchies, we should refer to them as competence hierarchies.<\/p>\n\n\n\n<p>He says this because outright dominance isn&#8217;t always favoured.<\/p>\n\n\n\n<div class=\"arrow-wrapper\"><div class=\"arrow-list\"><ul><li><strong>A dominant manager<\/strong> may offend team members which may be detrimental to performance.<\/li><li><strong>An empathetic manager<\/strong> cares for their team and engenders mutual respect. <\/li><\/ul><\/div><\/div>\n\n\n\n<p>Different hierarchies exist within different organisations. <\/p>\n\n\n\n<p>Erik ten Hag&#8217;s disciplinarian strategy works at Manchester United (disclaimer: this may not age well), and Mikel Arteta&#8217;s softer approach works at Arsenal.<\/p>\n\n\n\n<p>Wherever you sit in the hierarchy, whatever your leadership style, if you want to climb the social hierarchy, you need to know what the &#8220;currency&#8221; is for climbing.<\/p>\n\n\n\n<p>Is it dominance, empathy, or something else?<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final Word On Conflict Resolution In The Workplace.<\/strong><\/h2>\n\n\n\n<p>Two points of view don&#8217;t have to be mutually exclusive; we don&#8217;t have to be diametrically opposed to one another&#8217;s beliefs. A team member who argues that remote working increases productivity can be demonstrably right; so too can a manager who argues the opposite.<\/p>\n\n\n\n<p>Beware of your automatic inclination to refute those who disagree with you, and always leave room for the possibility that you could be wrong.<\/p>\n\n\n\n<p>None of us are infallible.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Tommy<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 12<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Have you ever heard yourself saying, &#8220;I don&#8217;t get paid enough to deal with this&#8221;? This frustration arises when a<\/p>\n","protected":false},"author":13,"featured_media":99516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[8,27],"tags":[],"class_list":["post-99511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-leadership-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ultimate Guide To Dealing With Conflict In The Workplace<\/title>\n<meta name=\"description\" content=\"Learn practical strategies for anticipating, confronting and eliminating conflict from your workplace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arielle.com.au\/conflict-in-the-workplace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ultimate Guide To Dealing With Conflict In The Workplace\" \/>\n<meta property=\"og:description\" content=\"Learn practical strategies for anticipating, confronting and eliminating conflict from your workplace.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/arielle.com.au\/conflict-in-the-workplace\/\" \/>\n<meta property=\"og:site_name\" content=\"Arielle Executive\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ArielleExecutive\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-24T05:40:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-13T05:05:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1490\" \/>\n\t<meta property=\"og:image:height\" content=\"839\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tommy Crabtree\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@arielleexec\" \/>\n<meta name=\"twitter:site\" content=\"@arielleexec\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tommy Crabtree\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ultimate Guide To Dealing With Conflict In The Workplace","description":"Learn practical strategies for anticipating, confronting and eliminating conflict from your workplace.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/","og_locale":"en_US","og_type":"article","og_title":"Ultimate Guide To Dealing With Conflict In The Workplace","og_description":"Learn practical strategies for anticipating, confronting and eliminating conflict from your workplace.","og_url":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/","og_site_name":"Arielle Executive","article_publisher":"https:\/\/www.facebook.com\/ArielleExecutive\/","article_published_time":"2024-01-24T05:40:00+00:00","article_modified_time":"2025-01-13T05:05:53+00:00","og_image":[{"width":1490,"height":839,"url":"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg","type":"image\/jpeg"}],"author":"Tommy Crabtree","twitter_card":"summary_large_image","twitter_creator":"@arielleexec","twitter_site":"@arielleexec","twitter_misc":{"Written by":"Tommy Crabtree","Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/#article","isPartOf":{"@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/"},"author":{"name":"Tommy Crabtree","@id":"https:\/\/arielle.com.au\/#\/schema\/person\/2c913f8b0b49236f6c63f4accc4bec04"},"headline":"Ultimate Guide To Dealing With Conflict In The Workplace","datePublished":"2024-01-24T05:40:00+00:00","dateModified":"2025-01-13T05:05:53+00:00","mainEntityOfPage":{"@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/"},"wordCount":3166,"commentCount":0,"publisher":{"@id":"https:\/\/arielle.com.au\/#organization"},"image":{"@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/#primaryimage"},"thumbnailUrl":"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg","articleSection":["Leadership","Leadership Development"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/arielle.com.au\/conflict-in-the-workplace\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/","url":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/","name":"Ultimate Guide To Dealing With Conflict In The Workplace","isPartOf":{"@id":"https:\/\/arielle.com.au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/#primaryimage"},"image":{"@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/#primaryimage"},"thumbnailUrl":"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg","datePublished":"2024-01-24T05:40:00+00:00","dateModified":"2025-01-13T05:05:53+00:00","description":"Learn practical strategies for anticipating, confronting and eliminating conflict from your workplace.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/arielle.com.au\/conflict-in-the-workplace\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/arielle.com.au\/conflict-in-the-workplace\/#primaryimage","url":"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg","contentUrl":"https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg","width":1490,"height":839,"caption":"conflict in the workplace"},{"@type":"WebSite","@id":"https:\/\/arielle.com.au\/#website","url":"https:\/\/arielle.com.au\/","name":"Arielle Executive","description":"","publisher":{"@id":"https:\/\/arielle.com.au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/arielle.com.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/arielle.com.au\/#organization","name":"Arielle Executive","url":"https:\/\/arielle.com.au\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/arielle.com.au\/#\/schema\/logo\/image\/","url":"https:\/\/arielle.com.au\/wp-content\/uploads\/2025\/04\/arielle-executive-aex-icon.jpg","contentUrl":"https:\/\/arielle.com.au\/wp-content\/uploads\/2025\/04\/arielle-executive-aex-icon.jpg","width":600,"height":600,"caption":"Arielle Executive"},"image":{"@id":"https:\/\/arielle.com.au\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ArielleExecutive\/","https:\/\/x.com\/arielleexec","https:\/\/www.linkedin.com\/company\/arielle-executive\/"]},{"@type":"Person","@id":"https:\/\/arielle.com.au\/#\/schema\/person\/2c913f8b0b49236f6c63f4accc4bec04","name":"Tommy Crabtree","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/arielle.com.au\/#\/schema\/person\/image\/","url":"https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/cropped-1663174318777-96x96.jpeg","contentUrl":"https:\/\/arielle.com.au\/wp-content\/uploads\/2023\/05\/cropped-1663174318777-96x96.jpeg","caption":"Tommy Crabtree"},"description":"I'm a copyeditor, writer and author with an English Literature degree and a meticulous eye for detail. Apart from creating product reviews, my mission at Think Big is to ensure that our facts are 100% correct and our writing exceeds your expectations.","sameAs":["https:\/\/www.linkedin.com\/in\/tommycrabtree\/"],"url":"https:\/\/arielle.com.au\/author\/tommy\/"}]}},"modified_by":"Steven McConnell","uagb_featured_image_src":{"full":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg",1490,839,false],"thumbnail":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace-150x150.jpg",150,150,true],"medium":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace-300x169.jpg",300,169,true],"medium_large":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace-768x432.jpg",768,432,true],"large":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace-1024x577.jpg",1024,577,true],"1536x1536":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg",1490,839,false],"2048x2048":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace.jpg",1490,839,false],"alm-thumbnail":["https:\/\/arielle.com.au\/wp-content\/uploads\/2024\/01\/conflict-in-the-workplace-150x150.jpg",150,150,true]},"uagb_author_info":{"display_name":"Tommy Crabtree","author_link":"https:\/\/arielle.com.au\/author\/tommy\/"},"uagb_comment_info":0,"uagb_excerpt":"Reading Time: 12 minutesHave you ever heard yourself saying, &#8220;I don&#8217;t get paid enough to deal with this&#8221;? This frustration arises when a","_links":{"self":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/99511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/comments?post=99511"}],"version-history":[{"count":32,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/99511\/revisions"}],"predecessor-version":[{"id":115833,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/posts\/99511\/revisions\/115833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/media\/99516"}],"wp:attachment":[{"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/media?parent=99511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/categories?post=99511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arielle.com.au\/wp-json\/wp\/v2\/tags?post=99511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}